Complaints & Suggestions
Laws & Regulations68% satisfaction of passengers during January at the airports of Riyadh, Jeddah and Dammam
Riyadh, February 4, 2018
The passengers satisfaction of services quality is increased through the statics that issued by GACA for January 2018 in each of ( king Khalid international airport in Riyadh , king Abdul-Aziz international airport in Jeddah ,and king Fahad international airport in Dammam ) , where is the passengers satisfaction percentage at these airports reached %68 which increased by 2% compared to last month.
The survey of January indicate an increase of participants' number by more than 60% where that number exceeded 700 thousand passengers. The satisfaction level of services provide at king Khalid international airport reached 72% , also at king Abdul-Aziz its reached 59% , while the percentage at king Fahad international airport reached 70%.
the Director General of Quality and Customer Protection at the General Authority for Civil Aviation Engineer Abdulaziz bin Abdullah Al Dahmash, emphasize that the percentage of participation is increased by the clients in the monthly survey by the authority in each of king Khalid international airport, king Abdul-Aziz international airport, and king Fahad international airport which is reflect an increasing of clients interaction and participation in these programs which support to improve the quality of services that provided at airports facilities.
Aldahmash indicate arise in participant’s number of January's poll compared to last December, where the positive evaluations reached more than 500 thousand compared to 300 thousand last month.
Such a large increase in passenger’s participation and airports attendees will help in great way to improve the services provided to the passengers at kingdom's airports.
The director General of Quality and Customer Protection Authority added that the monthly reports of clients' satisfaction level and their feedback on provided services at airports seek to evaluate the current level of services and operate to develop them by application highest international standers in quality services field for the passengers and improve that. The quality management and customer protection analyze information received through survey and field tours he assured that GACA the importance of develop and improve the services provided to passengers.
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