GACA: Passenger satisfaction level for the month of February rose to 74% in each of Riyadh, Jeddah, Dammam and Madinah airports

Riyadh, March 5 2019

The General Authority of Civil Aviation (GACA) announced an increase in the passenger satisfaction level for the month of February 2019, for each of King Khalid International Airport in Riyadh, King Abdulaziz International Airport in Jeddah, King Fahad International Airport in Dammam and Prince Mohammed bin Abdulaziz International Airport in Madinah.

According to GACA’s statistics for the month of February, in which more than 400,000 passengers participated, the satisfaction percentage have reached 74%, in comparison to the previous month of 73%.

King Khalid International Airport in Riyadh registered a noticeable increase of 76% compared to the previous month of 73%, while King Abdulaziz International Airport in Jeddah stayed at the same percentage of 59%, the same as the previous month.  Meanwhile, King Fahad International Airport in Dammam recorded a 76% satisfaction level percentage, which is the same as the previous month, and finally at Prince Mohammed bin Abdulaziz International Airport in Madinah a 78% percentile was recorded, compared to the previous month of 77% rate. 

It is worth noting that GACA represented by the General Department of Quality and Customer Protection conducts periodic field trips at various airports and report back on the level of customer satisfaction.  This is done in order to assess the current quality of services and analyze the survey results that the department compiles.  All in an effort to improve the quality of services provided to the traveling public.

GACA issues monthly reports on the level of passengers’ satisfaction of airports services in order to assess and improve the current level of services.  The aim is to reach the best quality of services by applying the highest international standards, which is in line with achieving the objectives of the Kingdom’s vision 2030 for the highest caliber service quality.