GACA issues December classification for air transport service providers, airports

20 Jan 2024

The General Authority of Civil Aviation (GACA) issued an index to classify air transport service providers and airports based on the number of complaints filed by travelers to the authority during December 2023.

The total complaints lodged by passengers to GACA during December amounted to 1,308.

Flynas recorded the least complaints at 42 per 100,000 passengers, with a closure rate of 100%. Saudi Arabian Airlines (SAUDIA)  ranked second, with 61 complaints and a closure rate of 99%. Meanwhile, Flyadeal  came third with 65 complaints per 100,000 passengers, recording a closure rate of 96%.

 The most frequent complaints for December were about luggage, flight delays, and tickets, respectively.

In December 2023, Prince Mohammed Bin Abdulaziz International Airport recorded the lowest complaints, with five complaints for every 100,000 passengers, or 1%, among international airports that receive more than six million passengers annually. The airport had a closure rate of 100%.

Abha International Airport came with the lowest complaints for every 100,000 passengers with six complaints, or 2%, among international airports that receive less than six million passengers annually, with a closure rate of 100%.

Locally, Najran Domestic Airport recorded the lowest complaints for every 100,000 passengers with two complaints, at a closure rate of 100%.