14 November 2024

The General Authority of Civil Aviation (GACA) received the "Grand Winner" award across all categories and participating entities, in addition to receiving the gold award for the Best Customer Experience Measurements in the Government Sector category during the Saudi Customer Experience Awards ceremony held in Riyadh.

The 'Grand Winner' award, the highest award at the Saudi Customer Experience Awards ceremony, is bestowed upon entities that demonstrate exceptional commitment to providing a distinguished customer experience at all customer journey stages. GACA's win, from among more than 100 entities from the public and private sectors, with a total of 327 entries in the various award categories, highlights its unwavering dedication to customer service excellence in a highly competitive field.

 GACA's implementation of the Comprehensive Assessment of Airport Services Quality program has significantly enhanced customer experiences at the Kingdom's airports. This initiative, which is focused on improving service quality, adhering to international standards, and achieving high customer satisfaction through efficient and effective practices, has brought about tangible improvements. The program evaluates travelers' experiences, monitors satisfaction levels, assesses airport facilities and services, and reviews complaint-handling mechanisms, all to elevate the travel experience.