Service Level Agreement

Electronic Service Level Agreement

The General Authority of Civil Aviation (GACA) is committed to the continuous enhancement of the quality of its electronic services, in line with the directives of the wise leadership aimed at increasing beneficiary satisfaction. This is achieved through the provision of comprehensive and easily accessible e-services via the Authority’s electronic portal and smart devices, with the highest standards of efficiency and speed.

Please note that the specified service delivery time does not include the period required to complete any missing information or documents by the beneficiary, nor does it include the time required for processing by third-party entities (e.g., other government bodies), if the nature of the service necessitates their involvement.

Beneficiaries are required to review and comply with the specific requirements of each service as detailed in the Electronic Services Manual. GACA continuously updates and adds new services to the available list.

For more information about all electronic services, please visit Electronic Services Link.

1. Assistance and Support

The GACA website offers comprehensive content to support and assist the largest possible number of visitors. This includes:

• Frequently Asked Questions
• Contact and Support

2. Privacy and Confidentiality

GACA places the utmost importance on the privacy and confidentiality of beneficiary information. Adherence to the privacy policy is a fundamental condition for using the electronic portal.

To view the full Privacy Policy: Privacy Policy Page

3. Communication and Participation Channels

Beneficiaries may contact GACA and submit inquiries or complaints through the following:

• "Contact Us" Page
• "Inquiries and Complaints" Page
• "Frequently Asked Questions" Page