Al-Riyadh
11 October 2024

GACA to Highlight Aviation Goals at Global Logistics Forum

The General Authority of Civil Aviation (GACA) will take part in the Global Logistics Forum (GLF), held under the patronage of the Custodian of the Two Holy Mosques King Salman bin Abdulaziz Al Saud. The event, hosted by the Ministry of Transport and Logistic Services, will take place from October 12-14, 2024, at the King Abdullah Financial District in Riyadh. With over 100 speakers, including industry experts, leaders, and government representatives, GLF offers a platform to discuss the future of the logistics sector. GACA's participation is an opportunity to highlight the Kingdom's commitment to transforming into a global logistics hub by 2030, as outlined in the National Aviation Strategy and the National Transport and Logistics Strategy. GACA aims to increase air cargo capacity from 0.8 million tons in 2023 to 4.5 million tons by 2030, making Saudi Arabia a crucial link in global supply chains. This ambitious goal is supported by a $100 billion investment in modernizing the Kingdom's aviation infrastructure and leveraging its strategic geographical location. GLF is expected to attract over 10,000 visitors from 30 countries, providing a valuable platform for exchanging best practices and addressing industry challenges.

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09 October 2024

GACA Grants Cathay Pacific Airways Permission to Operate Regular Flights between Saudi Arabia and Hong Kong starting October 28

The General Authority of Civil Aviation (GACA), represented by the Air Transport and International Cooperation Sector, has announced its approval for Cathay Pacific Airways to begin operating regular passenger flights between Hong Kong and Riyadh. The flights, scheduled for the winter season of 2024, will operate three times per week, starting on October 28, 2024. This initiative is part of GACA’s ongoing efforts to enhance air connectivity and strengthen Saudi Arabia’s links with the global community. It aligns with the objectives of Saudi Vision 2030, which aims to position the Kingdom as a global logistics platform and open new travel opportunities in accordance with the Saudi Aviation Strategy.

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09 October 2024

GACA issues fines worth 8.7 million riyals during the third quarter of 2024

The General Authority of Civil Aviation (GACA), represented by the committee concerned with violations of the Civil Aviation Law, issued its report for the third quarter of 2024, which included the issuance of 197 violations. These violations involved imposing financial fines totaling SAR 8,698,100 on entities and individuals who violated the Civil Aviation Law, executive regulations, and instructions issued by the authority. The report showed that 177 violations were issued against air carriers for failing to comply with the Passenger Rights Protection Regulation, with fines amounting to SAR 8.4 million. Additionally, 4 other violations were issued against air carriers for non-compliance with the Civil Aviation Law and the authority’s instructions, with total fines reaching SAR 150,000. Furthermore, 3 violations were issued against licensed companies for failing to comply with the licensing provisions issued by the authority, with fines totaling SAR 60,000. The report also revealed that the committee issued 13 violations against individuals. These included 4 violations related to individuals using drones without obtaining a permit from the General Authority of Civil Aviation, with total fines of SAR 25,000, as well as 9 violations related to passengers not following aviation safety instructions and misconduct on board, with total fines of SAR 3,100. The authority clarified that these measures are part of its commitment to transparency and clarity, emphasizing its continuous role in regulating and monitoring the aviation sector, improving passenger experience, and enhancing the quality of air transport services in the Kingdom.

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29 September 2024

GACA obtains the Saudi Quality Certificate Hayyak for serving beneficiaries

Riyadh — The Saudi Standards, Metrology and Quality Organization (SASO) has awarded the General Authority of Civil Aviation (GACA) the "Hayyak" Saudi Quality Certificate in recognition of its excellence in customer service. The certificate was presented to Eng. Abdulaziz bin Abdullah Al-Dahmash, Executive Vice President for Quality and Customer Experience at GACA, by Eng. Saud bin Rashid Al-Askar, SASO’s Deputy Governor for Conformity and Operations, during an official visit by a SASO delegation to GACA’s headquarters in Riyadh. GACA earned the certificate after successfully meeting SASO’s quality requirements across all types of service centers that support beneficiaries. The recognition comes as part of GACA’s broader efforts to enhance service standards and deliver high-quality experiences to travelers and stakeholders alike. Eng. Faisal bin Khalid Al-Habib, Director General of Beneficiary Care at GACA, affirmed the authority’s commitment to delivering the highest levels of service. He explained that receiving the certificate followed the implementation of all requirements under the technical regulation for the Saudi Quality Certificate for customer service centers. This step aligns with the principles of institutional excellence and international quality management practices. He added that the achievement reflects GACA’s ongoing mission to continuously enhance the traveler experience and deliver services that meet the highest global benchmarks, in line with the National Aviation Strategy. The Beneficiary Care Center at GACA underwent a comprehensive evaluation to assess the quality of services it provides. The review was based on a set of rigorous criteria aimed at raising competitiveness and service standards. The assessment covered all service channels, including face-to-face interactions, phone services, self-service kiosks, and electronic platforms. The certification framework seeks to unify service procedures, reduce processing times, and improve customer satisfaction by creating a consistent and efficient service environment across government, private, and non-profit sectors. GACA continues to deliver services to passengers and stakeholders with a strong focus on quality and professionalism, ensuring they align with the strategic goals of the aviation sector. In June 2024, GACA received two gold awards for Best Customer Service and Best Government Contact Center in the Europe, Middle East, and Africa region during its participation in the Contact Center World Conference held in Amsterdam, Netherlands. Earlier that year, in March, GACA also received an award from the Consumer Protection Association during a ceremony held in Riyadh to mark World Consumer Rights Day. The award recognized the authority’s efforts in protecting passenger rights and ensuring fair, transparent services.  

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24 September 2024

GACA employees celebrate the 94th Saudi National Day

The employees of the General Authority of Civil Aviation (GACA) celebrated the Kingdom’s 94th National Day under the theme “Glory, Pride, and Belonging”, through a series of patriotic events and artistic activities. The celebration was held at GACA’s headquarters in Riyadh and attended by His Excellency Abdulaziz bin Abdullah Al-Duailej, President of GACA; Raed bin Hassan Al-Idrissi, CEO of Matarat Holding Company; and the Authority’s Vice Presidents. The celebration, organized by the Shared Services Sector through the Internal Communications Department, took place in a specially prepared "Celebration Tent." It featured performances by the National Orchestra, showcasing patriotic songs that embodied the spirit of the occasion, along with the traditional Saudi Ardah dance. His Excellency Al-Duailej also joined staff in performing the Ardah, sharing in the joy and pride that reflected the Kingdom’s rich and diverse cultural heritage. The event also served to deepen national identity and reinforce loyalty to the homeland and its leadership. GACA employees expressed their pride and appreciation for this meaningful occasion, praying that God continues to bless the Kingdom, its leadership, and its security forces, and to preserve the nation’s peace, prosperity, and stability.

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23 September 2024

GACA president congratulates the wise leadership on the occasion of the 94th National Day

His Excellency Abdulaziz bin Abdullah Al-Duailej, President of the General Authority of Civil Aviation, extended—on his behalf and on behalf of all the sector’s employees—his heartfelt congratulations to the Custodian of the Two Holy Mosques, King Salman bin Abdulaziz Al Saud, His Royal Highness Crown Prince Mohammed bin Salman bin Abdulaziz, Prime Minister (may God protect them both), and to the honorable Saudi people on the occasion of the 94th National Day under the theme "We Dream and Achieve." He stated: "Our beloved homeland celebrates the 94th Saudi National Day, a day that marks the unification and development initiated by King Abdulaziz bin Abdulrahman (may God have mercy on him). This journey of giving and growth continues in our present era, which is empowered by diverse objectives and ambitions, under a wise leadership that has built a glorious legacy with the efforts of generations, advancing our country’s development phase to become—praise be to God—a global destination on all fronts and a world leader economically and developmentally." He added: "These unprecedented achievements were accomplished, by God’s grace, and through meticulous planning and construction, resulting in comprehensive outputs and objectives that contributed to a prosperous and diversified economy." His Excellency Al-Duailej also noted the great support that the aviation and air transport sector receives from the Custodian of the Two Holy Mosques and His Royal Highness the Crown Prince (may God protect them both). He explained that the sector has achieved record-breaking numbers and unprecedented accomplishments in economic and social development, as well as global leadership across various levels. These include launching several developmental projects such as the master plan for King Salman International Airport in Riyadh, the master plan for Abha International Airport, the opening of Red Sea International Airport, the development and expansion project of Prince Mohammed bin Abdulaziz International Airport, the opening of the development and expansion project of Al-Ahsa International Airport, the inauguration of the new international departure terminal at Taif International Airport, the launch of the autonomous air taxi experience for the first time during the Hajj season, and granting the first operational license to use drones for building cleaning. This reflects the authority’s commitment to enabling safe and innovative advanced air mobility solutions. The authority also launched the Knowledge Testing Center for aviation employees and the first phase of the electronic gates at King Khalid International Airport in Riyadh. His Excellency Al-Duailej concluded by praying to Almighty God to protect the Custodian of the Two Holy Mosques and His Royal Highness the Crown Prince, and to continue to bestow upon our country the blessings of security, safety, prosperity, well-being, glory, and elevation.

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