FAQs

Email: 1929@gaca.gov.sa

Call Center: 1929

International Number: +966115253333

X platform: @GacaCare

What’s App: 0115253333

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We receives all complaints related to air transport service providers (Saudi airports - national air carriers - foreign air carriers operating in Saudi Arabia - services provided by GACA).

You can file a complaint through one of GACA’s communication channels.

You must file a complaint with the air carrier first, and if you don’t receive a response within (7) days or if you have an objection to the solution provided by the air carrier, you can escalate your complaint to us.

You can file a complaint through one of GACA’s communication channels.

You must submit your complaint within (60) days from the date of the incident.

You must submit your complaint within (60) days from the date of the incident.

The Passenger Rights Protection Regulation applies to all flights of national air carriers and flights of a foreign air carrier which depart from one of The Saudi airports; in addition, the flights that come from outside of Saudi are related only to baggage complaints. 

14 working days.

1. Passenger Rights Protection Regulations

2.Terms and conditions for filing a complaint

Paying compensations and refunding a ticket value is according to the payment method used in ticket purchase within (15) working days from the date of claim unless it conflicts with other relevant regulation.

• Full name
• Mobile number
• Email
• Airport name
• Complaint details such as: place and time of the incident
• Any supporting documents for the complaint

• Full name
• Mobile number
• Email
• Name of the air carrier
• Reservation number
• Flight number
• Date of complaint with the air carrier
• Complaint number with the air carrier
• Complaint details
• Any supporting documents for the complaint

• Full name
• Mobile number
• Email
• ID number
• Application number (such as a license application - license - certificate)
• Complaint details
• Any documents supporting the complaint

If this happens, you must proceed immediately to the airport police station to file a report and to follow up with them.

By visiting our E-services portal, click here.

To view and benefit from the published data, you can visit the "Open Data Platform" by  Click here , and type “General Authority of Civil Aviation” in the search bar at the top of the page.

By visiting the page, click here

By visiting the following page click here

By applying through the Aviation Medicine Portal click here, For more inquiries you can contact the following email: HNAGADI@gaca.gov.sa

By visiting the following page click here

Please Note that all national carriers are subject to GACAR Part 117 to determine the working hours for pilots and flight crew members.

By visiting the recruitment page click here

You can apply for cooperative training by sending your request to the email: cooptraining@gaca.gov.sa

• Oxford Saudia Flight Academy
• Saudi Academy  of Civil Aviation
• Prince Sultan Aviation Academy
• Aviation Pioneers Academy
• Falcon Wings Aviation Academy
• PLEXUS ACADEMY
• Infinity Aviation Academy
• Rabigh Wings Aviation Academy
• National Aviation Academy (TAYARAN)

Currently there is no International academy accredited by GACA

To view the training centers and institutes accredited by GACA which provide a firefighting and rescue courses for airports, click here

The Air Force Technical Studies Institute is not accredited by GACA because it is a military institute, not a civilian one, affiliated with the Air Force.

You can deliver the paper letter either by visit the headquarters of the General Authority of Civil Aviation in Riyadh, or by send it through the following email: achq@gaca.gov.sa

By visiting GACA headquarters and fill out a form containing contact information and the purpose of the interview. This request will be forwarded to the concerned department to communicate with the applicant to inform him with the date of interview with His Excellency GACA President.

To get all the information about issuing licenses and operating drones or customs clearance, you can visit the following page Click here

1- Deregister the drone through the Drones platform

2- Re-register it through the platform under the commercial list, provided that (a freelance work document or commercial register) is attached

3- Pay the registration fees.

The requirements must be provided according to GACAR Part 149, and the required activity must be selected according to the regulations of the General Authority of Civil Aviation.

In case of any inquiries, you can contact the following email: msalama@gaca.gov.sa

To apply for (issuance or renewal) of an approved air freighter license, you can visit the Washaj platform

For any inquiries, you can contact the following:

• 920033950
• mailto:Washaj-Support@tabadul.sa

Via the following email: gacabc@gaca.gov.sa

Via the following email: generalaviation@gaca.gov.sa

Via the following email: inv-services@gaca.gov.sa

An objection to the violations issued by the Civil Aviation Law Violations Committee can be submitted by visiting the following page: click here

1. Issuing service invoices
2. Payment invoice
3. Creating and updating accounts
4. Aircraft account statements
5. Updating aircraft weights
6. Updating beneficiaries' postal addresses
7. IBAN requests
8. General inquiries regarding invoices

You can ask for the above services by sending your request details to the following email: gaca-billing@gaca.gov.sa

1. Account Statement
2. Copies of Account Outstanding Invoices
3. Objections to Invoice Amounts
4. Requests for Refund of Unused Amounts
5. Guarantee Inquiry

You can ask for the above services by sending your request details to the following email: gaca-statement@gaca.gov.sa

1. Violations Copy
2. Violation Details
3. Supporting Documents
4. Objection Inquiries

You can ask for the above services by sending your request details to the following email: gaca-penalties@gaca.gov.sa