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This page is the official platform for submitting complaints and suggestions related to airports, airlines, and the Authority’s services. It is available 24/7 through the designated communication channels. A comprehensive guide is also provided to explain the procedures for filing complaints and how they are handled.

Note: Complaints submitted through the suggestions form will not be considered or processed.

Complaints

Complaints

Suggestions

Suggestions

Beneficiary Guide

Beneficiary Guide

Communication Channels

Channel Working Hours Response Time
Email: 1929@gaca.gov.sa 24/7 60 minutes
Free Toll Number: 1929 24/7 20 seconds
International number: +966115253333 24/7 20 seconds
Twitter Account: @GacaCare 24/7 60 seconds
WhatsApp: 0115253333 24/7 60 seconds
Live Chat 24/7 60 seconds
Call Back 24/7 60 seconds
Sign Language Support From 8 AM to 4 PM 60 seconds

 

All interactions through the communication channel are recorded for the purpose of quality and improving the services provided to beneficiaries. For more information, please see the Privacy Policy  ,  Disclaimer Policy

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