General management of quality and customer protection

GACA has taken passenger services as a strategic objective that must be enhanced across the aviation sector. Therefore, The Quality and Customer Protection Department focuses on the quality of services provided to passengers and the improvement of the passenger experience at the airports of the Kingdom of Saudi Arabia. Our main goal is to improve the level of services provided to passengers by providing unique experiences that contribute to raising the standards of satisfaction that enable us to compete globally in the aviation sector.
For complaints and suggestions
Passengers Services Quality for Airports
December’s Report 2017 click her
January’s Report 2018 Click her
February’s Report 2018 click her
March Report 2018 click her
April Report 2018 click her
May Report 2018 click her
June Report 2018 click her
July Report 2018 click her
August Report 2018 click her
september Report 2018 click her
October Report 2018 click her
November Report 2018 click her
December’s Report 2018 click her
January’s Report 2019 click her
February’s Report 2019 click her
March Report 2019 click her
April Report 2019 click her
May Report 2019 click her
June Report 2019 click her
July Report 2019 click her
August Report 2019 clik her
september Report 2019 clik her
October Report 2019 clik her
November Report 2019 clik her
December Report 2019 clik her
january Report 2020 clik her
February’s Report 2020 click her

Laws & Regulations:
Customer Protection New Regulations    click her
Executive Summary of Customer Protection New Regulations click her

Complaints & Suggestions Channels:

Inquiries channels
 Twitter account: @GacaCare

Saudi Airports Application:


December Report 2019

ACH: categories