General management of quality and customer protection


GACA has taken passenger services as a strategic objective that must be enhanced across the aviation sector. Therefore, The Quality and Customer Protection Department focuses on the quality of services provided to passengers and the improvement of the passenger experience at the airports of the Kingdom of Saudi Arabia. Our main goal is to improve the level of services provided to passengers by providing unique experiences that contribute to raising the standards of satisfaction that enable us to compete globally in the aviation sector.
 
For complaints and suggestions Click Here
Reports:
Passengers Services Quality for Airports
December’s Report 2017 click her
January’s Report 2018 Click her
February’s Report 2018 click her
March Report 2018 click her
 
Laws & Regulations:
Customer Protection New Regulations   click her
 
Complaints & Suggestions Channels:
Number:8001168888 
 Twitter account: @GacaCare
Saudi Airports Application: