GACA Wins Two Gold Awards for Best Customer Service and Best Public Service Center in Middle East, Africa, and Europe

June 30, 2024

The General Authority of Civil Aviation (GACA), represented by the Call Center in the Quality and Traveller Experience Sector, won two gold awards for Best Customer Service and Best Public Service Center in Europe, the Middle East, and Africa (EMEA) region at the annual Contact Center World conference held in Amsterdam, Netherlands.

 This achievement reflects GACA’s efforts to provide the highest levels of quality and service, continuously enhancing the traveller experience.

 It also underscores GACA’s commitment to improving service quality for travellers as a top priority, aiming to deliver superior services in line with the highest international standards, and advancing service levels within the framework of the National Aviation Strategy.

 GACA launched a new Customer Protection Rights Regulation in November 2023, replacing the Executive Regulation for Customer Rights Protection. This initiative aims to enhance the traveller experience by providing necessary care and support tools, contributing to achieving the goals of the National Aviation sector Strategy aligned with Saudi Vision 2030 targets.