GACA issues September classification for air transport service providers, airports

October 22, 2024

he General Authority of Civil Aviation (GACA) issued today, Oct. 22, an index for the classification of air transport service providers and airports based on the number of complaints filed by travelers to the authority in September.

GACA stated that the total number of complaints submitted by passengers against airlines in September amounted to 1,273.

Saudi Arabian Airlines (Saudia) was the least carrier complained about, with 29 complaints per 100,000 passengers. The state-run airline recorded a timely complaint handling rate of 100%.

Flyadeal ranked second, with 29 complaints and a closure rate of 100%. Meanwhile, Flynas came third, with 31 complaints per 100,000 passengers, reporting a timely complaint closure rate of 100%.

The most frequent complaints for September were about luggage, boarding services, then ticketing.

For the same month, King Khalid International Airport in Riyadh reported the lowest complaints, at a rate of 0.3% per 100,000 passengers, among international airports that receive over six million passengers annually. Only 11 complaints were submitted by travelers, with a timely complaint handling rate of 100%.

Prince Naif International Airport was the least airport complained about, at a rate of 1% per 100,000 passengers, among international airports that receive less than six million passengers annually. It reported a timely complaint handling rate of 100%.

For domestic reports, Arar Airport recorded the lowest complaints per 100,000 passengers with one complaint, or 3%, recording a timely complaint processing rate of 100%.