GACA issues June classification for air transport service providers, airports

21 july, 2024

The General Authority of Civil Aviation (GACA) issued an index for the classification of air transport service providers and airports based on the number of complaints filed by travelers to the authority in June.

GACA stated that the total number of complaints submitted by passengers against air carriers in June amounted to 900.

Saudi Arabian Airlines (Saudia) was the least carrier complained about, with 12 complaints per 100,000 passengers. The state-run airline recorded a timely complaint handling rate of 99%.

Flynas ranked second, with 14 complaints and a closure rate of 100%. Meanwhile, Flyadeal came third, with 18 complaints per 100,000 passengers, reporting a timely complaint closure rate of 96%.

The most frequent complaints for June were about luggage, boarding and ticketing services.

For the same month, King Abdulaziz International Airport in Jeddah reported the lowest complaints, at a rate of 0.4% per 100,000 passengers, among international airports that receive over six million passengers annually. Only 16 complaints were submitted by travelers, with a timely complaint handling rate of 77%.

Abha International Airport was the least airport complained about, at a rate of 1% per 100,000 passengers, among international airports that receive less than six million passengers annually. Only eight complaints were submitted, with a timely complaint handling rate of 100%.

For domestic reports, Bisha Airport recorded the lowest complaints per 100,000 passengers with one complaint, or 3%, recording a timely complaint processing rate of 100%.