Passenger’s Rights and Obligations

Lost, Damaged, or Delayed Baggage

Flight Cancellation

Travel Class Downgrade

Denied Boarding

Flight Delays

Refund of Ticket Price and Compensations

Force Majeure

Valuable or Precious Items Lost

Passengers with Reduced Mobility Rights


For more information, please take a look at the Customer Protection Rights Regulation below:

  • Customer Protection New Regulation Click Here
  • Executive Summary of Customer Protection New Regulation Click Here