Lost, Damaged, or Delayed Baggage



What is the passenger's rights in the cases of lost, damaged, or delayed baggage?
  1. The Air Carrier shall compensate the customer with no less than (350) Special Drawing Rights (SDRs)* and no more than (1131) Special Drawing Rights (SDRs) for loss, damage or delay of baggage for each customer holding a ticket.
  2. If a Customer wishes to increase the level of compensation as a result of the baggage containing valuable or precious items, the Customer must disclose to the Air Carrier the valuable items, and the value thereof, before boarding the aircraft, using the forms prepared for such purposes by the Air Carrier.
  3. The Air Carrier shall compensate the Customer for delay or loss of baggage within thirty (30) days from the date on which a claim for compensation has been received by the Air Carrier.
  4. The Air Carrier shall compensate the Customer for delayed baggage up to (20) SDRs for each day of delay to a maximum of (100) SDRs for domestic flights, and (40) SDRs for each day of delay to a maximum of (200) SDRs for international flights upon the receipt of delayed baggage.
  5. Each additional piece (excess baggage) tagged by the Air Carrier in return for an additional fee shall be treated as a separate piece in accordance with the provisions of this article.
*1 SDR = SAR 5.2 approx