Travel Class Downgrade
What is the passenger's rights in the cases of class downgrade?
- Downgrading the class on the same ﬂight shall not be considered denial of boarding.
The Air Carrier shall not deny boarding to any Customer if there are seats available in a lower class on the same ﬂight. In this case, the Air Carrier shall inform the Customer of the availability of such seats, and the matter shall be processed as follows:
- If the Customer agrees to the downgrade, he/she shall be entitled to a refund equal to the difference between the original fare paid by the Customer and the replacement fare for the segment of flight according to the lowest fare in the class in which the downgrade was applied, in addition to a compensation equivalent to (50%) of that amount. This compensation shall not be considered as compensation for any consequential damages resulting from the downgrade in class.
If the Customer decides to terminate the contract, the price of the unused sector(s) shall be refunded, in addition to a compensation equivalent to (100%) of the refund amount.
This compensation shall not be considered as compensation for any consequential damages resulting from denial of boarding.
- Care and support stipulated in Article 7 of these Regulations shall be provided.