Care and Support



Where boarding is denied, or a flight is cancelled or delayed, the air carrier shall provide the passengers with care as follows:

a. Refreshments and beverages starting from the first hour.

b. An appropriate meal if the delay exceeds three (3) hours from the originally scheduled time of departure.

c. Hotel accommodation and transportation to and from the airport if the delay exceeds (6) hours from the originally scheduled time of departure.

The air carrier shall provide the necessary support during the period of care.

In case the air carrier does not provide any of the care services due to the passenger, then the air carrier shall compensate the passenger according to the following:

a. (10) Special Drawing Rights Units when refreshments and beverages are not provided.

c. (100) Special Drawing Rights Units when failing to offer hotel accommodation and transportation to and from the airport are not provided.

The financial compensation shall not relieve the air carrier from the obligation to provide the necessary care and support.v