Passengers with Reduced Mobility Rights
What are the rights of passengers with reduced mobility regarding the cases of denied boarding or travel class downgrade?
2. The airline must take into account the requirements of those with special needs free of charge. Should the airline breach the bylaws, the customer must receive the equivalent of (200%) of the amount of the ticket.
3. If the Customer was refused boarding or downgraded, the airline must secure the ﬁrst direct or indirect ﬂight out of the airport to the right destination or compensate the customer with the equivalent of (200%) of the price of the ticket.