Flight Cancellation
- The air carrier is not permitted to cancel scheduled flights except in cases involving Force Majeure or for safety and security reasons based on reports approved by GACA.
- When informing the passenger of the cancellation of a flight, the air carrier shall take the following into consideration: a. To offer the passenger of the available alternative flights. b. To clarify to the passenger his/her right to care, support, and compensation.
- In case the passenger accepts the alternative flight, the passenger is not entitled to compensation, and the provisions related to flight delays mentioned in this Regulation shall apply to the time difference between the original flight and the alternative flight.
- The passenger has the right to terminate the contract when a flight is cancelled and the passenger does not accept an alternative flight. In such case, the air carrier shall be relieved from providing the care and support stipulated in Article Seventeen of the Regulations.
- Termination of the contract upon the cancellation of a flight shall entail a refund of the full value of the ticket, including any additional fees paid by the passenger to complete the reservation, such as seat selection fees, baggage fees, and other fees.
- The passenger is entitled to compensation in case a flight is cancelled by the air carrier according to the following terms:
a. A refund of the ticket value or the remaining part of the flight and compensating the passenger with the equivalent to (50%) of the value of the remaining part of the flight, if the air carrier informed the passenger of the cancellation during the period from 60 days to 14 days prior to the time of departure.
b. A refund of the ticket value or the remaining part of the flight and compensating the passenger with the equivalent to (75%) of the value of the remaining part of the flight, if the air carrier informed the passenger of the cancellation during the period from 14 days to 24 hours prior to the time of departure.
c. A refund of the ticket value or the remaining part of the flight and compensating the passenger with the equivalent to (150%) of the value of the remaining part of the flight, if the air carrier informed the passenger of the cancellation during the period from 24 hours prior to the time of departure until the time of departure.
- When cancelling a flight that is listed as a discounted flight as a result of offers announced by the air carrier, compensation shall be made according to the highest price value of the class that was booked according to the approved tariff.
- In case the flight is cancelled in airports that do not have ongoing flights on a daily basis, the air carrier shall provide an alternative method of transportation upon the approval of the passenger to guarantee his/her arrival at the destination or to the nearest airport that he/she can depart from the destination.