Flight Cancellation



What is the passenger's rights in the cases of flight cancellation?

For International Flights:
  1. Where the Air Carrier notifies the Customer of the cancellation of an international flight fourteen (14) days before the original time of travel; the Air Carrier shall be exempted from the requirements of Care and support. Nevertheless, the Air Carrier shall refund the paid ticket value for the remaining part of the flight to the Customer, in addition to compensation equivalent to (100%) of the unused sector(s).
  2. Where the Customer is notified of the cancellation of an international flight between (14) days and (24) hours before the originally scheduled time of departure, the Air Carrier shall allow the Customer the option of finding an alternative flight within (24) hours of the originally scheduled departure time or to terminate the contract under Paragraph (6) of this Article.
For Domestic Flights:
  1. Where the Air Carrier notifies the Customer of the cancellation of a domestic flight seven (7) days before the original time of travel, the Air Carrier shall be exempted from the requirements of Care and support.  Nevertheless, the Air Carrier shall refund the paid ticket value for the remaining part of the flight to the Customer, in addition to a compensation equivalent to (100%) of the unused sector(s).
  2. Where the Customer is notified of the cancellation of a domestic flight between seven (7) days and (24) hours before the originally scheduled time of departure, the Air Carrier shall allow the Customer an option of finding an alternative flight within less than (24) hours of the originally scheduled departure time or to terminate the contract under Paragraph (6) of this Article.
Where the Air Carrier notifies the Customer of the cancellation of a domestic or international flight between (24) hours and (4) hours before the originally scheduled time of departure and the Air Carrier fails to offer the Customer an option of finding an alternative flight within (6) hours from the originally time of scheduled departure and the Customer is forced to make a reservation with a different Air Carrier, the original Air Carrier shall refund the ticket price of the unused sector(s), in addition to a compensation equivalent to (100%) of that value, without prejudice to Care and support requirements stipulated in Article 7 of these Regulations.